RETURN AND REFUND Terms and Conditions
We hope you will be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns for refund under the following terms and conditions:
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- ITEM CONDITION
Unless an item is being returned because it was damaged or defective upon receipt, the item(s) to be returned must be in new, unused, and saleable condition with the original package.
We will not process returns in other cases, including open packaging, damaged packaging, etc.
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- FORM OF PAYMENT
For returned items, refunds will be issued in the original form of payment.
Shipping fees will be deducted from the refund amount if applicable unless otherwise stated.
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- EXCLUDED ITEMS
All items, with the exception of the following, are eligible for return:
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- Clearance Items
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- Final Sale Items
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- Special-order items
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- Custom-made products
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- Gift cards
We reserve the right to refuse any return if the item does not meet the above criteria.
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- IN-STORE RETURNS
Returns are accepted within 14 days of the original purchase with a valid receipt or proof of purchase.
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- ONLINE RETURNS
For items purchased online, returns are accepted within 14 days of the delivery date. To initiate a return, please contact us through WhatsApp at +64 225999995 or email us at Floortech.nz@gmail.com to obtain a return authorization. Please include your evidence of payment and reason for the return. Returns without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once your return is received.
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- RETURN SHIPPING
Return authorization for items shipped in error or items that are being returned because they are defective will be free of shipping. Return shipping on items that are being returned for other reasons will be paid for or delivered by the customer.
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- OTHER TERMS AND CONDITIONS
For other services provided by Floortech NZ, such as installation and renovation, we will provide you with the corresponding terms when purchasing.
If you have any questions about this return and refund policy, please contact us:
WhatsApp: +64 225999995
Email: Floortech.nz@gmail.com